1. Return application must be submitted within 14 days from the date of receipt of the package. If application exceeds 14 days we will not be able to accept your request.
2. After receiving your Return & Exchange application, our customer service will contact you. Please check and reply e-mail timely. If there is no reply within 7 days, Return & Exchange Application will be closed automatically and unable to continue return process.
1)Please be noted, following Items Could Return or Exchange
Items must be in new condition.
Items must be returned in their original package and in good condition.
Gift orders are non-returnable.
Please follow the return procedure.
2)Following Items Excluded From Returning or Exchanging
Item that have been used or washed.
Item that you made broken.
Item that smell of cigarette smoke or perfume
Item with stains
Please make sure return of goods must be unused, unwashed, unmodified, with tags and packaging. Accessories must be returned together.Especially for the wrong size custom made costumes, once confirmed the error occured in our-side, we will make a new one costume free (by the way, the 1-2 cm difference will be acceptable); if this caused by the wrong measurements buyer provided, halloweencostumesus is not responsible for this, buyers will be charged for a new one at 5% discount off, in this situation if size revision needed, buyers should send the costume back to us at their own cost and we will charge buyers for the revision at cost.
3.We do NOT accept refunds and exchange for the item we didn't made wrong, but if the size really different of your measurements, we will make a new one free for the wrong parts. (this only provide for people who choice custom made size)
4. Return address isn't the company address on enshirt.com website. Our customer service will provide you a return address after return authorized.
5. Return and reship cost is on buyer, freight collect isn't acceptable.
Please be noted that only the listing price excluding shipping fees would be refunded.
The refunds will be return back to you in 3 days after we accept your return request, the refund will be return back to your account after 24 hours after we proceed the refunds.
1) For the custom made costumes, please check your order carefully before submitting. We will send a confirmation email after you placed an order. In the event that a mistake has been made on a processed order, please contact us in 24 hours after your submitting, Order Cancellations or Changing only works in this time frame. Cause Our costume-maker will start customizing the costume for you within 24 hours after receiving your payment. Orders cancelled after 24 hours are subject to a handling fee equaling 30% of the item price. And orders cannot be cancelled after 3 business days. Thanks for your understanding ( In this period you should quick contact us if you want to change some info about your order (such as the item location), If the order has already shipped, halloweencostumesus.com will not be responsible for any additional costs added to correct the order. Please be noted we will ONLY able to proceed refund if we sent the package to the wrong shipping address. We will NOT able to proceed refund if we sent the package to the correct shipping address.
1. Since it is a manual measurement, the physical size may be slightly different from the size chart (Apparel Products: ±4cm for the bust, waist and hip size, ±2 cm for the item length and the sleeves length and so on).
2. Due to the shooting light and the screen setting, physical color may be slightly different from picture online.
3. Please notice some products may have odor, fading, spinning and wrinkle due to the feature of material, it is not a quality problem.
4. There may be a little stain in the production process of the product, which does not affect the use of the product.
5. It is possible that some clothing buttonholes do not open. Please cut it with scissors after it is received. Please do not cut the buttonhole beyond the border.
6. Accessories, colors, patterns, product details and so on may be slightly different from the pictures online due to different production batches.
Dear Customers if you have other questions, please just send it to us
Toll-free: +86 18046443632